Refunds and cancellation.

This page explains how cancelling and refunds work, and what to do if a payment goes wrong.

How membership works

Membership is a one-time payment for a set number of days of access, shown on the Membership page. It does not renew by itself, so there is nothing to cancel. Your access ends on the date shown on your Account page unless you pay again.

Refunds

You can ask for a refund within [REFUND WINDOW, for example 7 days] of paying. [ANY CONDITIONS, for example whether refunds still apply after you have opened member-only content]

[If you do not offer refunds, replace this section with a clear statement saying so]

How to ask for a refund

Email [SUPPORT EMAIL] from the address on your account. Include your full name and, if you have it, the payment ID shown by Razorpay when you paid. We aim to reply within [REPLY TIME, for example 2 working days].

When a refund is approved

Refunds go back to the payment method you used, through Razorpay. They usually take [REFUND PROCESSING TIME, for example 5 to 7 working days] to appear, depending on your bank or card issuer.

[WHAT HAPPENS TO YOUR ACCESS WHEN A REFUND IS MADE, for example: access ends when the refund is issued]

If a payment goes wrong

• Money was taken but your membership is not active. Finished payments are applied automatically. Wait a minute, then refresh the Membership page. If it is still not active, email us with the payment ID and we will look into it.
• You paid twice by mistake. Each payment adds more days to your membership. Contact us within [REFUND WINDOW, for example 7 days] of paying and we will review it.
• The payment failed but money left your account. The amount is normally returned automatically. If it has not come back after [NUMBER OF DAYS, for example 7] working days, contact us.

Questions

If anything here is unclear, please get in touch.